What is online banking and how do I sign up?

Online banking, also known as internet banking or electronic banking, is a digital financial service that allows individuals and businesses to manage their banking and financial transactions over the internet. It provides a convenient and secure way for customers to access and control their bank accounts, perform various financial activities, and obtain information related to their finances without the need to visit a physical bank location. Online banking enables users to access their bank accounts 24/7. Follow this link to get started with your online banking account today!

How can I access my account online?

Register for online banking/mobile banking. Click here to get started

How can I reset my online banking password?
  1. Visit the website and navigate to the login page.
  2. Select help on the login screen.
  3. Click on this “Forgot Password” option.
  4. You will be prompted to enter your username.
  5. Answer the security question associated with your account.
  6. Once you’ve answered the security question correctly, the website will send you an email containing a reset password link to your registered email address.
  7. Check your email inbox for the “Forgot Password” message from the website.
  8. Open the email and click on the reset password link provided.
  9. Follow the instructions in the link to create a new password for your account.
  10. After successfully changing your password, make sure to save it securely for future use.
What should I do if I forget my account number?

Contact one of our offices or follow the steps below:

Online/Mobile Banking

  1. Log into your account on the website or your mobile device
  2. Once logged in, locate and select the specific account for which you need the account number.
  3. Look for an option labeled “Hide.” This option is located at the top-right corner underneath “Balance Information.” Click on it.
  4. After clicking “Hide,” your account number will be displayed on the screen.
How do I request a new debit/credit card?

For a debit card contact one of our offices to order or have a replacement card issued.

For credit cards, navigate to this link.

What are the current interest rates on savings accounts?

Please see a bank representative for our current rates.

How do I set up a direct deposit for my paycheck?

Setting up a direct deposit for your paycheck is a convenient way to have your earnings automatically transferred to your bank account without the need to handle physical checks. To set up a direct deposit, follow these general steps:

  1. Obtain Direct Deposit Information:
    • Contact your employer’s HR department or payroll administrator to inquire about their direct deposit process. They will provide you with the necessary forms and information.
  2. Complete the Direct Deposit Authorization Form:
    • Your employer will typically provide a direct deposit authorization form. This form may be a physical paper document or an online form through your company’s HR or payroll portal. Complete the form with accurate information, including:
      • Your bank’s name and address
      • Your bank’s routing number (a nine-digit code identifying your bank or credit union)
      • Your account number
      • Your name as it appears on the bank account
      • Your contact information
  1. Provide a Voided Check:
    • Some employers may require a voided check. This helps ensure accuracy when setting up the direct deposit. Attach the voided check along with your authorization form, if requested.
  2. Review and Sign the Form:
    • Carefully review all the information on the direct deposit authorization form to ensure accuracy. Sign and date the form as required.
  3. Submit the Form to Your Employer:
    • Return the completed and signed authorization form, along with any additional required documents, to your employer’s HR department or payroll administrator. You may be asked to submit it electronically or physically, depending on your employer’s process.
  4. Verify the Deposit:
    • After you’ve submitted the form, it may take one or two pay periods for the direct deposit to become active. During this time, continue to monitor your account for any deposits to ensure that everything is set up correctly.
  5. Update as Needed:
    • If you change banks or need to update your account information for any reason, contact your employer’s HR or payroll department promptly to provide updated details and complete any necessary forms.

It’s important to keep your direct deposit information up to date with your employer to ensure that your paychecks are deposited correctly. Additionally, make sure to safeguard your bank account information, as it contains sensitive data.

Are there any fees associated with my account?

Please see one of our bank representatives for a full list of our fee schedule.

Can I transfer funds between my accounts?

Yes! by contacting one of our offices or by following the Online/Mobile Banking steps below:

  1. Log in to your online/mobile banking app: Open the banking app on your mobile device or access your online banking through a web browser. Sign in with your username and password.
  2. Navigate to the “Move Money” or “Transfer” tab.
  3. Select “New Transaction”
  4. Choose the account to transfer money from: This could be your checking, savings, or another account linked to your profile.
  5. Select the account to transfer money to: Choose the account where you want to send the money.
  6. Enter the amount and set the frequency: Enter the amount of money you want to transfer. Depending on your needs, you also have the option to set the transfer frequency, such as a one-time transfer or a recurring transfer (e.g., monthly or weekly).
  7. Review the details: Carefully review the transaction details, including the transfer amount, source account, destination account, and transfer frequency.
  8. Confirm the transaction: If everything looks correct, confirm the transaction.
How do I report a lost or stolen card?

For the safety of your account is to follow this these steps to instantly block all future debit card transactions

Use our online or mobile banking platform.

  • Log in to your account
  • Manage Cards
  • Select Turn Off Card (card can be turned back on at any time)

During our normal operating hours, contact one of our offices or contact 1-800-847-2911 at any time.

What is the process for disputing a transaction on my statement?

Contact one of our offices to receive help.

Can I set up automatic bill payments through my account?

To enroll in bill pay on a bank’s website, follow these steps:

  1. Log In to online/mobile banking.
  2. Navigate to “Move Money” or “Transfer” tab: look for an option labeled “Enroll in Bill Pay.” Click on this option.
  3. Provide Payment Information: You’ll need to enter the necessary payment information.
  4. Add Payees: After setting up your payment information, you can start adding payees. These are the companies or individuals you’ll be paying through the bill pay service. Enter their names, addresses, and account information as required.
  5. Verify Payee Information: Double-check the payee information for accuracy to ensure that payments are sent to the correct recipients.
  6. Set Up Payment Amounts: Specify the amounts you want to pay to each payee and the due dates for these payments. You also have the option to set up recurring payments for bills with fixed amounts.
  7. Review and Confirm: Before finalizing your enrollment, review all the information you’ve entered to ensure it’s accurate. Make any necessary corrections.
  8. Submit Enrollment: Once you are satisfied with the provided information, submit your enrollment for bill pay. This may involve clicking a “Submit” or “Confirm” button.
How do I close my bank account?

By contacting one of our offices